c444g Privacy Policy

1 Who We Are

c444g is Pakistan's premier online gaming platform, accessible at https://c444g.pro. For the purposes of this Privacy Policy, "c444g", "we", "us", and "our" refer to the entity responsible for operating the c444g Platform under applicable international gaming license standards.

c444g is the data controller in respect of all personal data collected from players accessing the Platform. As data controller, we determine the purposes and means by which your personal data is processed and bear responsibility for ensuring that such processing complies with applicable data protection principles.

This Privacy Policy applies to all personal data collected through the c444g website at https://c444g.pro, any associated mobile-optimised interfaces, and all communications between you and c444g — whether initiated by you or by us.

2 Personal Data We Collect

c444g collects the following categories of personal data, depending on how you interact with the Platform:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is strictly required for identity verification purposes.

3 How We Collect Your Data

c444g collects personal data through the following means:

• Directly from you: When you register an Account, complete KYC verification, make a deposit or withdrawal request, contact customer support, or interact with any feature of the Platform that requires you to submit information.
• Automatically: When you visit the Platform, our servers automatically record technical data including your IP address, device identifiers, browser information, and session activity. This data is collected through server logs, cookies, and similar tracking technologies as described in Section 7.
• From third-party verification providers: When you submit KYC documents, we may engage third-party identity verification services to cross-reference your information against authoritative data sources. These providers operate under strict contractual and data protection obligations.
• From payment processors: When you transact via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, or USDT TRC20, our payment processing partners may share transaction confirmation data with c444g to reconcile your Account balance.
• From fraud prevention and AML services: As part of our anti-money laundering and fraud prevention obligations, we may receive data from specialist third-party risk assessment services. This data is used solely for compliance purposes.

4 How We Use Your Personal Data

c444g uses your personal data for the following purposes:

• Account creation and management: To register your Account, verify your identity, maintain your Account settings, and provide you with access to the c444g Platform.
• Payment processing: To process PKR deposits and withdrawals via your chosen payment method, reconcile transactions, and maintain accurate financial records.
• Legal and regulatory compliance: To fulfil our obligations under applicable gaming license conditions, anti-money laundering regulations, and Know Your Customer requirements — including age verification to enforce our 21+ policy.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised Account access, collusion, and any other conduct that breaches our Terms and Conditions.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance through our 24/7 support channels in Urdu and English.
• Responsible gaming: To monitor your gambling activity patterns, administer deposit limits, cooling-off periods, and self-exclusion requests, and to fulfil our duty of care obligations under applicable responsible gaming standards.
• Platform improvement: To analyse aggregated, anonymised usage data in order to improve the performance, features, and user experience of the c444g Platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — where you have given your consent or where we have a legitimate interest in doing so. You may opt out at any time as described in Section 13.

5 Lawful Basis for Processing

Every instance of personal data processing by c444g is conducted on one of the following lawful bases:

• Contractual necessity: Processing required to deliver the services you have contracted for — including account management, payment processing, and game access — is conducted on the basis that it is necessary to perform our contract with you.
• Legal obligation: Processing required to comply with gaming license conditions, AML regulations, KYC requirements, and age verification obligations is conducted on the basis of legal obligation.
• Legitimate interests: Processing conducted for fraud prevention, platform security, responsible gaming monitoring, and service improvement is justified by our legitimate interest in operating a safe, fair, and compliant gaming platform — provided that interest is not overridden by your fundamental rights and freedoms.
• Consent: Processing conducted for direct marketing communications and non-essential cookies is based on your explicit consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

6 Data Sharing & Third Parties

c444g does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only with the following categories of recipients, and only to the extent necessary for the stated purpose:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast receive transaction data necessary to process your deposits and withdrawals. Each processor operates under its own privacy policy and is bound by applicable financial regulation.
• KYC and identity verification providers: Third-party services engaged to verify your identity and age during the KYC process. These providers receive only the data necessary to complete the verification and are bound by contractual data processing obligations.
• Fraud prevention and AML services: Specialist compliance service providers who assist c444g in meeting its anti-money laundering and fraud detection obligations. Data shared is limited to what is required for risk assessment.
• IT infrastructure and hosting providers: Cloud hosting and infrastructure providers who process data on c444g's behalf under documented data processing agreements that include strict security and confidentiality obligations.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory instruction, c444g may disclose personal data to competent authorities. We will notify you of such disclosure where legally permitted to do so.
• Professional advisors: Legal, audit, and compliance advisors who are bound by professional confidentiality obligations and who require access to data only in connection with the services they provide to c444g.

7 Cookies & Tracking Technologies

c444g uses cookies and similar tracking technologies to operate the Platform effectively and to provide you with a personalised experience. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function. These include session management cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without impairing Platform functionality.
• Performance and analytics cookies: Used to collect aggregated, anonymised data about how players navigate the Platform — including which pages are visited most frequently, where users encounter errors, and how long sessions last. This data is used solely to improve Platform performance.
• Functional cookies: Used to remember your preferences — such as your preferred language, display settings, and whether you have acknowledged a notification — so that you do not need to re-enter these settings on each visit.
• Marketing and targeting cookies: Used, with your consent, to deliver relevant promotional content and to measure the effectiveness of marketing campaigns. These cookies are only placed where you have explicitly consented via our cookie preference centre.

You may manage your cookie preferences at any time through the cookie settings panel accessible in the Platform footer. Please note that disabling strictly necessary cookies may impair your ability to access and use the Platform. Withdrawing consent for other categories of cookies will not affect your Account or gaming activity.

8 Data Retention

c444g retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and gaming license conditions. The following retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data. Anonymised or aggregated data may be retained indefinitely for statistical and analytical purposes.

9 Your Data Rights

As a c444g player, you have the following rights in respect of your personal data. To exercise any of these rights, please contact our customer support team with a clear description of your request. We will respond within 30 days of receiving a verified request.

Where a request is manifestly unfounded or excessive, c444g reserves the right to charge a reasonable administrative fee or decline the request, providing written reasons for any refusal. We will never use your exercise of data rights as grounds to restrict your access to gaming services.

10 Data Security

c444g implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Transport Layer Security (TLS): All data transmitted between your device and c444g servers is encrypted using TLS 1.2 or higher with 256-bit encryption keys.
• Access controls: Personal data is accessible only to c444g staff and contractors who have a documented operational need. Access is governed by role-based permissions and is subject to audit logging.
• Password security: Account passwords are stored as salted cryptographic hashes. c444g staff cannot view your plaintext password under any circumstances.
• Infrastructure security: c444g's server infrastructure is hosted in secure, access-controlled data centres with physical security, redundant power, and network intrusion detection systems.
• Penetration testing: c444g commissions periodic security assessments and penetration tests by qualified third-party security firms to identify and remediate vulnerabilities.
• Incident response: c444g maintains a documented data breach response procedure. In the event of a breach affecting your personal data, we will notify you and applicable regulatory authorities within the timeframes required by applicable law.

Notwithstanding these measures, no internet-based service can guarantee absolute security. You are responsible for maintaining the security of your own login credentials and for notifying us promptly if you suspect your Account has been compromised.

11 Children's Privacy

The c444g Platform is strictly intended for individuals who are 21 years of age or older. c444g does not knowingly collect personal data from individuals under the age of 21.

As part of our registration and KYC process, we take active steps to verify the age of all players. Any Account found to belong to a person under 21 will be immediately closed, all balances will be held pending review, and any deposits made will be returned to the original payment source after verification.

If you believe that a minor has registered on the c444g Platform or that personal data of a minor has been inadvertently collected, please contact our support team immediately at [email protected] and we will take prompt remedial action.

12 International Data Transfers

As an internationally operated gaming platform, c444g may process or store your personal data on servers or infrastructure located outside Pakistan. Where such transfers occur, c444g ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Privacy Policy.

These safeguards may include:

• Contractual data processing agreements with third-party processors that incorporate internationally recognised data protection standards;
• Transfers to jurisdictions recognised as providing adequate levels of data protection under applicable frameworks;
• Technical and organisational measures that ensure data is protected in transit and at rest, regardless of the jurisdiction in which it is processed.

For further information about the specific safeguards applicable to any particular international transfer of your data, please contact our customer support team.

13 Marketing Communications

c444g may send you promotional communications about bonuses, new games, platform features, and special events relevant to Pakistani players — including PSL season promotions, Eid bonuses, and exclusive c444g offers. We will only send marketing communications where:

• You have given your explicit consent at registration or subsequently through your Account settings; or
• You are an existing player and the communication relates to products or services similar to those you have already used on the Platform, and you have not opted out.

Opting out: You may withdraw your consent to marketing communications at any time by:

• Updating your communication preferences in your c444g Account settings;
• Clicking the unsubscribe link included in any promotional email; or
• Contacting our customer support team and requesting removal from all marketing lists.

Opting out of marketing communications will not affect your ability to receive transactional communications — such as deposit confirmations, withdrawal notifications, or Account security alerts — which are necessary for the operation of your Account and cannot be disabled.

14 Updates to This Privacy Policy

c444g reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes — meaning changes that significantly affect your rights or how we use your data — we will:

• Update the "Last updated" date at the top of this page;
• Publish a notice on the c444g Platform for a minimum of 14 days following the change; and
• Where practicable and where the change materially affects your rights, notify registered players via their registered contact details.

Your continued use of the c444g Platform following notification of an update to this Privacy Policy constitutes your acknowledgement of the revised policy. If you do not accept the updated terms, you should cease using the Platform and contact our support team to close your Account.

The version of this Privacy Policy effective from 1 January 2026 supersedes all prior versions. A summary of material changes will be appended below the effective date when applicable.

15 Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which c444g processes your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 in Urdu and English directly within the c444g Platform — the fastest way to reach our team.
• Email: [email protected] (plain text — not a clickable link). Please include "Privacy Request" in the subject line of your email so it is routed to our data protection function promptly.
• Response commitment: We aim to acknowledge all privacy-related enquiries within 2 business days and to provide a substantive response within 30 days of receiving a verified request.

If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection or gaming regulatory authority applicable under the licensing framework under which c444g operates. Details of the applicable supervisory authority are available upon request.